Astroparivar values and respects the privacy of its users. This Privacy Policy is created to provide you with detailed information about the collection, use, storage, and disclosure of your personal data. This policy applies when you visit or use the Astroparivar website or mobile application. All users, astrologers, and visitors are collectively referred to as “You” in this Privacy Policy.
By using the Astroparivar website or application, you agree to the terms of this Privacy Policy. If you do not agree with this policy, you must not use the website or application.
What Does Astroparivar Do?
Astroparivar is a spiritual and astrology guidance platform that allows users to connect with astrologers, seek guidance and advice, book online pujas, purchase astrology-related products, and access other related services. Astroparivar facilitates one-on-one communication between users and astrologers via chat, call, and messages, and enables users to pay for services offered by astrologers.
The “Talk to Astrologer” call feature is currently available only in India.
Processing of Personal Data
Some features of Astroparivar require access to certain information and permissions for proper functionality. The following sections explain the permissions requested and data collected.
Permissions We Need
For Android
- WAKE_LOCK – To keep the device awake during chat sessions.
- CHANGE_WIFI_STATE / ACCESS_NETWORK_STATE / ACCESS_WIFI_STATE / INTERNET – To enable internet connectivity.
- WRITE_EXTERNAL_STORAGE / READ_EXTERNAL_STORAGE – To save and access documents and images.
- CAMERA – To capture photos when required.
For iOS
- Internet & Network Access – For chats, calls, and services.
- Storage Access – To save documents.
- Camera & Photo Album – To upload or capture images.
- Send Notifications – To send alerts and updates.
Information We Collect
Personally Identifiable Information
Account Registration
- Name, email address, and mobile number
- Birth details, gender, marital status
- Login credentials via password or OTP
Communication with Astrologers
Any personal information you voluntarily share during chat, call, or message sessions.
Service Booking & Payments
- Astroparivar does not store financial details
- Payments are processed via Stripe, Razorpay, Paytm, CCAvenue, and Dodo Payments
- All payment gateways are PCI-DSS compliant
Product Purchases
- Address and contact details for delivery
Customer Support & Promotions
- Information shared during support requests or promotions
Network Carrier Information
- Mobile network operator name for performance and troubleshooting
Non-Personally Identifiable Information
- IP address
- Device type, operating system, browser
- App version and usage data
- Pages visited and time spent
Third-Party Services
- Google / Firebase Analytics – App analytics
- Knowlarity – Call facilitation
- Vonage / Textlocal – SMS, WhatsApp, and OTP services
- Truecaller – OTP-based login
Use and Storage of Information
All user data is stored securely on encrypted servers. Astroparivar does not sell or share personal data with unauthorized third parties. Information is used to improve services, respond to queries, and send updates or promotional messages.
Subscriptions
Astroparivar may offer auto-subscription services through Dodo Payments. Users can cancel subscriptions anytime via the app:
- Open the side menu
- Select Manage Subscriptions
- Choose the subscription
- Click Cancel Subscription
- Confirm cancellation
Security of Your Data
We use industry-standard security practices to protect your data. However, no online system is completely secure. Users are responsible for safeguarding their account credentials.
Use of Cookies
Cookies are used to enhance user experience, remember preferences, and improve functionality. Disabling cookies may limit access to certain features.
Updating, Reviewing & Deleting Information
Users can review and update their account information at any time. Communication history is accessible within the app or website.
Data Deletion Requests
- App: Settings → Delete My Account
- Website: My Account → Delete Account
- Email: support@astroparivar.com
Children’s Privacy
Astroparivar is intended for users aged 18 years and above. We do not knowingly collect data from children under 18.
Purchases & Payments
All purchases are processed via app stores or third-party payment gateways. Astroparivar does not store card or banking details.
No Warranties
Astroparivar provides services on an “as-is” basis without warranties of accuracy, availability, or suitability.
Limitation of Liability
Astroparivar shall not be liable for any indirect, incidental, or consequential damages arising from the use of its services.
Indemnification
You agree to indemnify and hold Astroparivar harmless from claims arising from misuse of services or violation of this policy.
Spam Policy
Astroparivar does not engage in spam activities and does not sell user data.
Changes to This Privacy Policy
This Privacy Policy may be updated periodically. Users are encouraged to review it regularly.
Contact Us
If you have any questions regarding this Privacy Policy, contact us at:
Email: support@astroparivar.com
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